Customer Support Handbook

• Getting Started
• How Customer Support Handles Your Case
• Tell Us How We're Doing
• Appendix A: Media and Key Card Labels
• Appendix B: How to Access Your Serial Number On Line
• Appendix C: Informix Service Programs
• Appendix D: InformixLink Connection Procedures
• Appendix E: InformixLink Views
• Appendix F: InformixLink Sign-Up
• Appendix G: Problem Identification Checklist
• Appendix H: Problem Log Sheet
• Appendix I: ACD Menu
• Appendix J: Access Agreement
• Appendix K: Americas Informix-OpenLine Agreement
• Appendix L: Glossary of Terms