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Obtaining Knowledge Base Articles on the World Wide Web
Article ID: Q129725
Revision Date: 13-MAR-1996

SUMMARY
The Microsoft Knowledge Base is available on the Internet through the World Wide Web. 

MORE INFORMATION
The Microsoft Knowledge Base is a primary Microsoft product information source for Microsoft support engineers; it is also available to Microsoft customers. This comprehensive database includes more than 60,000 detailed articles containing technical information about Microsoft products, fix lists, documentation errors, and answers to commonly asked technical support questions. These articles are also available through CompuServe, GEnie, Microsoft Partner Network (MSPN), the Microsoft TechNet CD-ROM, and the Microsoft Developer Network CD-ROM.

Connection to the Microsoft World Wide Web server requires a "live" session to the Internet through an Internet service provider.

Accessing the Microsoft World Wide Web Site

Before you can access the Knowledge Base on the World Wide Web you must log on to your Internet account and start a World Wide Web browser. Netscape and Microsoft Internet Explorer, are just two of the many browsers available. 

Set the Document URL, or Uniform Resource Locator, to:

   http://www.microsoft.com/kb.htm
This will take you to the Support Desktop home page, From there choose: 

 - Knowledge Base: Search the entire Knowledge Base.

 - Back Office: Includes Windows NT, Microsoft Mail, SQL Server and
   Open Data Base Connectivity (ODBC), LAN Manager, and other networking
   issues.

 - Office: Includes Microsoft Office, Word for Windows,
   Microsoft Excel, Microsoft Access, Microsoft PowerPoint and Schedule +.

 - Developer Tools: Includes Languages and Development Kits.

 - Windows: Includes Microsoft Windows,Microsoft Windows 95
   Windows for Workgroups, Microsoft Mouse, and other hardware.

 - Microsoft Software Library (MSL): Contains drivers, patches, Application
   Notes, and other support files from Product Support Services (PSS).

 - FAQ's Frequently Asked Questions about Microsoft products.

Accessing a Product Area

The products for each area are listed beneath the area title, with each product name underlined, colored, or marked by your browser as jump text. When you move the cursor across this (or any) jump text, it changes to a hand icon, and when you click the text, it takes you to another screen or page.

To access KB articles in a specific product area, click the product name; this will take you to a page that allows you to search the product database using keywords. Each of these pages is specific to a single Microsoft product or a grouping of closely related products.

To categorize articles within the Microsoft Knowledge Base and to make finding information easier, a common set of keywords has been adapted for use throughout the KB. For a list of these universal keywords, and examples of how to use multiple keywords to search for specific topics in the KB, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q94671
   TITLE     : Categories and Keywords for All Knowledge Base Articles
In addition to these universal keywords, each product has a set of keywords specific to that particular product. On each product-specific page a jump to the article containing product-specific keywords appears. For example, the Microsoft Word page includes a jump to the article containing keywords applicable to the Microsoft Word Knowledge Base.

Each of the product-specific pages contains the sentence, "Here are some search hints." The word "hints" is a jump to a screen or page with more information on querying the Knowledge Base.

Reporting a Problem

Microsoft cannot provide user assistance on how to use Web browsers to reach our servers. Please consult your browser software documentation or vendor as needed. We welcome suggestions for content, reports of apparent problems on the server end, and general comments. Send comments and suggestions to the following E-mail addresses: 

   FTP:            ftp@microsoft.com

   Gopher:         gopher@microsoft.com

   World Wide Web: www@microsoft.com
Although all E-mail is read, because of the high volume of E-mail we receive, it is not possible to respond to each individual. The above E-mail addresses are not product support aliases, and they should not be used as such. For information on product support see MSNBRO.TXT in the root of ftp.microsoft.com. 

KBCategory: kbref
KBSubcategory:

Additional reference words: WWW

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1996.