Microsoft Support Online - Worldwide Support Phone Numbers

http://www.microsoft.com/support/supportnet/InternationalPhoneNumbers.HTM (PC Press Internet CD, 03/1996)

If you are outside the United States and have a question about a Microsoft product, first:

Consult the documentation and other printed information included with your product.
Check Help.
Check the README files that come with your product disks. These files provide general information that became available after the books in the product package were published.

If you cannot find a solution, you can receive information on how to obtain product support by contacting the Microsoft subsidiary office that serves your country.

Microsoft AnswerPoint

Microsoft AnswerPoint, where available, offers high-quality technical support options that allow you to get what you need: the right answers right now.

Microsoft AnswerPoint is subject to Microsoft's then-current prices, terms, and conditions in place in each country at the time the services are used and is subject to change without notice.

Calling a Microsoft Subsidiary Office

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

The version number of Microsoft product that you are using.
The type of hardware that you are using, including network hardware, if applicable.
The operating system that you are using.
The exact wording of any messages that appeared on your screen.
A description of what happened and what you were doing when the problem occurred.
A description of how you tried to solve the problem.

Microsoft subsidiary offices and the countries they serve are listed below. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product.

Argentina

Microsoft de Argentina S.A.

Customer Service:

(54) (1) 819-1900
Fax: (54) (1) 819-1921
Technical Support for BackOffice and Development Tools: (54) (1) 819-1900
Technical Support for Windows 95, Office, and Home: (54) (1) 314-0560

Australia

Microsoft Australia

Austria

Microsoft Ges.m.b.H.

Phone: 0222-68 76 07
Fax: 0222-68 16 2710
Information: 0660-6520
Prices, updates, etc.: 0660-6520
CompuServe: GO MSEURO (Microsoft Central Europe)
Standard Support: Installation and Handling

Windows, Windows for Workgroups, Printing System: 0660-6510
Microsoft Mail Client: 0660-6593
Microsoft Excel for Windows, Microsoft Excel for OS/2, PowerPoint for Windows: 0660-6511
Microsoft Project for Windows, Microsoft Project for MS-DOS: 0660-6509
Word for MS-DOS, Fine Artist, Creative Writer: 0660-6512
Word for Windows, Word for OS/2, Microsoft Write: 0660-6513
Works for MS-DOS, Works for Windows, Publisher, WorksCalc, WorksText: 0660-6514
C/C++, FORTRAN, Macro Assembler PDS: 0660-6515
BASIC, QuickBASIC, Visual Basic: 0660-6516
MS-DOS: 0660-6517
Microsoft Software for Apple Macintosh: 0660-6518
Money, Golf, Mouse, Flight Simulator, Paintbrush, Entertainment Pack: 0660-6738
Access: 0660-6761
FoxPro: 0660-6592
Video for Windows, SoundBits, Cinemania, Beethoven, Stravinsky, Mozart, Musical Instruments, Dinosaurus, Encarta, TechNet, Developer Network, Bookshelf: 0660-6506

General information about the Microsoft Support Network in Central Europe: FAX: 0049/2622/167006

Belgium

Microsoft Belgium and Luxembourg

Phone: +32 2 730 39 11
Fax: +32 2 726 96 09
Technical Support: Bulletin Board: +32 2 726 85 45 (14400/1200/2400/9600 bd, 8N1, ANSI)

+32 2 513 32 74 (Dutch speaking)
+32 2 502 34 32 (English speaking)
+32 2 513 22 68 (French speaking)

Bolivia

See Argentina

Brazil

Microsoft Informatica Ltda.

Phone: (55) (11) 514 -7100
Fax: (55) (11) 514 - 7106/514-7107
Technical Support Phone: (55) (11) 871-0090
Technical Support Fax: (55) (11) 262-8638
Technical Support Bulletin Board Service: (55) (11) 872-4106
Technical Support Help by Fax (55) (11) 871-4701

Canada

Microsoft Canada Inc.

Head Office Phone: 1 (905) 568-0434
Customer Support Centre: 1 (800) 563-9048
Microsoft Support Network:

MS Office Technical Support Phone: 1 (905) 568-2294
MS Personal Operating Systems Phone: 1 (905) 568-4494
MS Other products Phone: 1 (905) 568-3503
Priority Support Information: 1 (800) 668-7975
Text Telephone (TT/TDD) 1 (905) 568-9641
Technical Support Bulletin Board Service: 1 (905) 507-3022

Caribbean

Microsoft Caribbean, Inc.

Phone: (809) 273-3600
Fax: (809) 273-3636
Technical Support: (214) 714-9100

Chile

Microsoft Chile S.A.

Phone: 56-2-330-6000
Fax: 56-2-330-6190
Customer Service: 56-2-800-213121
Personal Operating System and Applications:

Phone: 56-2-330-6222
fax: 56-2-341-1439

Colombia

Microsoft Colombia

Phone: (571) 618 2245
Fax:(571) 618 2269
Technical Support: (571) 618 2255

Czech Republic

Microsoft

Panská 6
11000 Praha 1
Phone (+42) (2) 24237089 or 2423 4325
Fax: (+42) (2) 2423 4343
Technical Support:
Phone: (+42) (2) 2451 0554 or 53 52 56 (Win95 only)

Denmark

Microsoft Denmark AS

Phone: (45) (44) 89 01 11
Microsoft Sales Support: (45) (44) 89 01 90
Microsoft FaxSvar: (45) (44) 89 01 44
Microsoft BBS: (45) (44) 66 90 46 (Document 303030 in FaxSvar contains detailed instructions)
Technical Support: (45) (44) 89 01 11
Microsoft MSDL: 44 66 90 46
Microsoft FastTips: 44 89 01 44

Dubai

Microsoft Middle East

Phone: (971) 4 513 888
Fax: (971) 4 527 444

Ecuador

Corporation Microsoft del Ecuador S.A.

Phone: (593) 2 460-447, (593) 2 460-451
Customer Service: (593) 2 460-453, (593) 2 460-458
Technical Support: (593) (2) 463-094

England

See United Kingdom

Finland

Microsoft OY

Phone: (0358) (90) 525 502 500
Microsoft FaxSvar: (46) (0)8 752 29 00 (Information in Swedish and English)
Microsoft BBS: (46) (0) 8 750 47 42 (Information in Swedish and English)
Microsoft MSDL: 90-455 03 66
Microsoft FastTips: 90-525 502 550
For Technical Support, please contact your local dealer.

France

Microsoft France

Phone: (33) (1) 69-86-46-46
Fax: (33) (1) 64-46-06-60
Telex: MSPARIS 604322
Technical Support Phone: (33) (1) 69-86-10-20
Technical Support Fax: (33) (1) 69-28-00-28
Fax Information Service: (33) 36-70-13-13

French Polynesia

See France

Germany

Microsoft GmbH

Phone: 089-3176-0
Fax: 089-3176-1000
Telex: (17) 89 83 28 MS GMBH D
Information: 089-3176 1199
Prices, updates, etc.: 089-3176 1199
CompuServe: GO MSEURO (Microsoft Central Europe)
Bulletin board, device drivers, tech notes: Btx: *microsoft# or *610808000#
Standard Support: Installation and Handling

Windows 95: 089 / 31 76 - 11 15
Windows, Windows for Workgroups, Printing System: 089/3176-1110
Microsoft Mail Client: 089/3176-1112
Microsoft Excel for Windows, Microsoft Excel for OS/2, PowerPoint for Windows: 089/3176-1120
Microsoft Project for Windows, Microsoft Project for MS-DOS: 089/3176-1125
Word for MS-DOS, Fine Artist, Creative Writer: 089/3176-1130
Word for Windows, Word for OS/2, Microsoft Write: 089/3176-1131
Works for MS-DOS, Works for Windows, Publisher, WorksCalc, WorksText: 089/3176-1140
C/C++, FORTRAN, Macro Assembler PDS: 089/3176-1150
BASIC, QuickBASIC, Visual Basic: 089/3176-1151
MS-DOS: 089/3176-1152
Microsoft Software for Apple Macintosh: 089/3176-1160
Money, Golf, Mouse, Flight Simulator, Paintbrush, Entertainment Pack: 089/3176-1170
Access: 089/3176-1180
FoxPro: 089/3176-1181
Video for Windows, SoundBits, Cinemania, Beethoven, Stravinsky, Mozart, Musical Instruments, Dinosaurus, Encarta, TechNet, Developer Network, Bookshelf: 089/3176-1810

General information about the Microsoft Support Network in Central Europe: FAX: 02622/167006

Greece

Microsoft Hellas, S.A.

Phone: (30)(1)6806-775 through (30) 1 6806-779
Fax: (30)(1)6806 780

Hong Kong

Microsoft Hong Kong Limited

Microsoft Hong Kong Limited Phone (852)-2804-4200
Microsoft Hong Kong Limited Fax (852)-2560-2217
Product Support Services (852)-2804-4222
PSS Faxback Service: (852)-2535-9293
Microsoft Club Upgrade Centre: (852)-2880-5085
Microsoft Club Member Hotline: (852)-2516-5113
Technical Support: (852)-2804-4222

Hungary

Microsoft Kft.

Phone: (+36) (1) 268-1668
Fax: (+36) (1) 268-1558
Microsoft Hotline/Customer Service: (+36) (1) 2MS-INFO (267-4636)

Ireland

See United Kingdom

India

Microsoft India

Phone: (01) (91) 646 0694, 646 0767, 646 0813
Fax: (01) (91) 646-0813

Indonesia (SP)

Indonesia - Jakarta

Technical Support
Phone: (6221) 572-1060
Fax: (6221) 573-2077

Israel

Microsoft Israel Ltd.

Phone: 972-3-613-0833
Fax: 972-3-613-0834

Italy

Microsoft SpA

Phone: (39) (2) 7039-21
Fax: (39) (2) 7039-2020
Microsoft by Fax (Fax-on-demand service): (39) (2) 70-300-703
Customer Service (New product info, product literature): (39) (2) 70-398-398
Dealer Support (Customer Service for Dealers only): (39) (2) 70-398-388
Bulletin Board: (39) (2) 7030-0102
Technical Support: (39) (2) 70-398-351
Microsoft Consulting Service: (39) (2) 7039-2400
Microsoft Rome Office: (39) (6) 5432-497

Japan

Microsoft Company Ltd.

Chofu Technology Center
Technical Support

Phone: (81) (424) 41-8700

Fax Information Service

Fax: (81) (3) 5454-8100 (1#-0# for guidance)

Microsoft Support Network Sales(Technical Support options/ Support Contract)

Phone: 0120-37-0196(toll free domestic only)

Channel Marketing (Pre-sales Product Support) Information Center

Phone: (81) (3) 5454-2300
Fax: (81) (3) 5454-7951

Customer Service Phone (Version upgrade/Registration)

Phone: (81) (3) 5454-2305
Fax: (81) (3) 5454-7952

Korea

Microsoft CH

Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Office Tech Support Line: (82) (2) 508-0040
Windows Tech Support Line: (82) (2) 563-0054
Developer Tech Support Line: (82) (2) 566-0071
Back Office Tech Support Line: (82) (2) 566-0027
Technical Support Fax: (82) (2) 531-4600
Technical Support Bulletin Board Service: (82) (2) 538-3256

Liechtenstein

See Switzerland (German speaking)

Luxembourg

See Belgium

Malaysia (SP)

Microsoft (Malaysia) Sdn Bhd:

Phone: (60-3) 794-9595
Fax : (60-3) 791-6080

México

Microsoft México, S.A. de C.V.

Technical Support: (52) (5) 325-0912 Standard Support: Installation and Handling for Applications and Operating Systems

Microsoft Windows
Microsoft Mail Client
Microsoft Excel
Microsoft PowerPoint
Microsoft Project
Microsoft Word
Microsoft Access
Microsoft Works
Microsoft Publisher
Microsoft Office

Technical Support: (52)(5) 237-4800 Developers Tools and Advanced Systems

Microsoft FOX
Microsoft Visual Basic
Microsoft Visual C
Microsoft Windows NT
Microsoft SNA
Microsoft Mail Server
Microsoft SQL Server

Customer Service. (52)(5) 325-0911
Fast Tips: (52)(5) 237-4894 (24 hours x 365 days service)
Bulletin Board Service: (52) (5) 628-6200 (2400s/14400k baud, 8 bits, No parity, 1 stop bit, ANSI terminal emulation) (52) (5) 628-6202 (14400k baud, 8 bits, No parity, 1 stop bit, ANSI terminal emulation)
User: MSMEXICO, NO Password

Netherlands

Microsoft BV

Phone: 023-5689189
Customer Service: 023-5677700
CompuServe: 020-6880085 (GO MSBEN)
Bulletin Board: 023-5634221 (1200/2400/9600 bd, 8N1, ANSI)
Technical Support:

023-5677877 (Dutch speaking)
023-5677853 (English speaking)

New Zealand

Microsoft New Zealand Ltd

Phone: 64 (9) 358-3724
Fax: 64 (9) 358-3726
Technical Support:

Phone: 64 (9) 357-5575
Fax: 64 (9) 307-0516 and 357-5577

Northern Ireland

See United Kingdom

Norway

Microsoft Norway AS

Phone: (47) (22) 02 25 50
Microsoft Sales Support: (47) (22) 02 25 80
Microsoft BBS: (47) 22 18 22 09 (Document 404040 in FaxSvar contains detailed instructions)
Microsoft FaxSvar: (47) (22) 02 25 70
Technical Support: (47) (22) 02 25 50
Microsoft MSDL: 22 18 22 09
Microsoft FastTips: 22 02 25 70

Papua New Guinea

See Australia

Paraguay

See Argentina

Philippines (SP)

Microsoft Philippines

Phone: (632) 811-0062
Technical Support:
Phone : (632) 892-2295/2495
Fax: (632) 813-2493

Poland

Microsoft Sp.z o.o.

ul. Grzybowska 80/82
00-844 Warszawa
Phone: (+48) (2) 6615433
Fax: (+48) (2) 6615434
Technical Support:
Phone: (+48) (2) 6216793 or (+48) (71) 441357

Portugal

Microsoft Portugal

MSFT, Lda.Phone: (351) 1 4409200
Fax: (351) 1 4412101
Technical Support:
Standard Support (All Clusters): 351 1 4409280/1/2/3
Fax : 351 1 4411655

Republic of China

Microsoft Taiwan Corp.

Phone: (886) (2) 504-3122
Fax: (886) (2) 504-3121
Technical Support: (886) (2) 508-9501

Republic of Ireland

See United Kingdom

Russia

Microsoft A/O

Leningradsky Prospekt80
125178 Moscow
Phone: (+7) (502) 224 50 46
Fax: (+7) (502) 224 50 45

Scotland

See United Kingdom

Singapore

Microsoft Singapore Pte Ltd

Phone: (65) 337-6088
Fax : (65) 337-6788
Customer Services Phone: (65) 433-5488
Customer Services Fax: (65) 339-9958
Product Support Phone: (65) 337-9946
Product Support Fax: (65) 337-6700

Slovenia

Microsoft d.o.o.

Technical Support
Phone: (+386) (61) 1881 133
Fax: (+386) (61) 1881 137
Technical Support: (+386) 61 123 23 54 (+386) 64 331 020

Slovak Republic

Microsoft

Panská 6/ I
11000 Praha 1
Phone (+42) (2) 2423 7089 or 2423 4325
Fax: (+42) (2) 2423 4343
Technical Support:
Phone: (+42) (7) 312083

South Africa

Microsoft South Africa

Phone: (27) 11 445 0000
Fax: (27) 11 445 0045 or (27) 11 445 0046
Technical Support (Toll Free): 0 802 11 11 04
(Toll): (2) 11 445 0100
Customer Service Centre: (27) 11 445 0145

Spain

Microsoft Iberica SRL

Phone: (34) (1) 807 99 99
Fax: (34) (1) 803 8310
Technical Support: 91 807 99 60
Customer Service: (34) (1) 804 0096
Fax Back telephone: 91 804 00 96

Sweden

Microsoft AB

Phone: (46) (08) 752 09 29
Sales Support: (46) (8) 752 56 30
Microsoft FaxSvar: (46) (0)8 752 29 00
Microsoft BBS: (46) (8) 750 47 42 (Document 202020 in FaxSvar contains detailed instructions)
Information on Technical Support: (46) (8) 752 09 29
Microsoft MSDL: 08-750 47 42
Microsoft FastTips: 08-752 29 00

Switzerland

Microsoft AG

Phone: 01-839 61 11
Fax: 01-831 08 69
Prices, updates, etc.: 01/839 61 11
CompuServe: GO MSEURO(Microsoft Central Europe)
Documentation:

Phone: 155 59 00
Fax: 064-224294, Microsoft Info-Service, Postfach, 8099 Zürich Standard Support: Installation and Handling
Windows, Windows for Workgroups, Printing System: 01/342-4085
Microsoft Mail Client: 01/831-1581
Microsoft Excel for Windows, Microsoft Excel for OS/2, PowerPoint for Windows: 01/342-4082
Microsoft Project for Windows, Microsoft Project for MS-DOS: 01/342-0713
Word for MS-DOS, Fine Artist, Creative Writer: 01/342-4083
Word for Windows, Word for OS/2, Microsoft Write: 01/342-4087
Works for MS-DOS, Works for Windows, Publisher, WorksCalc, WorksText: 01/342-4084
C/C++, FORTRAN, Macro Assembler PDS: 01/342-4036
BASIC, QuickBASIC, Visual Basic: 01/342-4086
MS-DOS: 01/342-2152
Microsoft Software for Apple Macintosh: 01/342-4081
Money, Golf, Mouse, Flight Simulator, Paintbrush, Entertainment Pack: 01/342-0322
Access: 01/342-4121
FoxPro: 01/831-1580
Video for Windows, SoundBits, Cinemania, Beethoven, Stravinsky, Mozart, Musical Instruments, Dinosaurus, Encarta, TechNet, Developer Network, Bookshelf: 01/342-1964

Technical support (French speaking): 022-738 96 88
General information about the Microsoft Support Network in Central Europe: FAX: 0049/2622/167006

Turkey

Microsoft Turkey

Phone: (90) 212 2585998
Fax: (90) 212 2585954

United Kingdom

Microsoft Limited Product Support Services

Bulletin Board Service

Microsoft KeyData: (01734) 270065 (up to 14.4Kbaud, n, 8, 1)

Faxback Information Service

Microsoft KeyFax: (01734) 270080

Telephone Support

Consumer, Desktop Apps & Personal Operating Systems: (01734) 271000
Developer Support: (01734) 271414
Advanced Systems Support: (01734) 271007

Microsoft Ltd
Microsoft Connection, Pre-Sales Information: (0345) 00 2000
Microsoft Ltd fax: (01734) 270002
Microsoft Ltd phone: (01734) 270001

Uruguay

Soporte Técnico: (598) (2) 77-4934

Venezuela

Corporation MS 90 de Venezuela S.A.

Other information:

(582)-9936156
(582)-914739
(582)-913342 Fax: (582)-923835

Technical Support:

(582)-9935249
(582)-9939256

Wales

See United Kingdom

Microsoft TechNet

Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft systems and desktop products. Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows and Macintosh-based applications. As a TechNet user you receive:

Twelve monthly compact discs containing the Microsoft Knowledge Base, Microsoft operating systems product resource kits, customer solutions, key Microsoft conference session notes, and other valuable information.
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A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)
WinCIM, a Windows-based application for accessing CompuServe
A 20% discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada, call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday. Outside of the U.S. and Canada, contact your Microsoft Subsidiary, or call (303) 684-0914.