Customer Services

Contacting the Customer Services department

In an endeavour to improve our service to you, we have opened the following support and information channels:

• Education sales
  Acorn will be pleased to accept direct orders from Education establishments or give pre-sales advice. Please ring 01223 254430.
• Acorn Agents
  Acorn has appointed Education Agents in order to help schools with their requirements both before, during and after a purchase. If you would like to know the name of your Acorn Education Agent, please ring 01223 254430.
• Customer Care
  As our customer, you are important to us. If you have concerns relating to Acorn's products or services, please address these to the Customer Care Manager, Acorn Computers Ltd, Vision Park, Histon, Cambridge, CB4 4AE.
• Technical enquiry
  Please send your query to CSAdmin and it will be forwarded to the appropriate person within our Technical team.
  Details on connecting your Acorn to the internet are available here.
• Nearest dealer
  The details of your nearest dealer are available here.
• UK product prices
  The UK price list can be found here.
• International Sales
  A list of international distributors can be found here.

  If you have encountered problems while trying to make an international purchase, please contact Marjorie Burke.

• Software directory
  We are working towards making the directory available electronically through our WWW server. In the meantime, if you have a query about available products, please ring your nearest dealer.
• Request for literature
  Some literature can be requested through a form we have provided. Some product information be found in the Store.

  If you cannot find what you are looking for and you have a tone-dial phone, you may ring 01223 254222 and follow the instructions to allow you to request literature on our products.

• Registered Developer
  If you are a registered developer, please send your email to Developer Support, quoting your company name and developer number.

  If you wish to apply to become a Registered Developer, please send your name, company name and postal address to Developer Support and information and an application form will be sent to you through the post.

  We are making some resources available through our web site to Registered Developers. You will need to know your user name and password before gaining entry to this area.

• Training
  Our AECs may offer a course to meet your needs so please direct your enquiry to AEC information (below).
• Acorn in Education Centres
  Details of where the AECs are can be found here. Further details about AECs can be found by sending an empty email message to aec@acorn.co.uk.
• Promotions/special offers and Personal Finance (Acorn Assist)
  Please contact our Promotions Adminstrator.
• Product Management
  Our product managers can be contacted via email. Your message will be read, but we cannot guarantee a personal reply.