Overview of Customer Support and Training

Customer Support

CAS provides a number of customer support services which can help you with everything from getting started with online searching on STN to answering specific questions concerning search strategies and database content. If you have a question or need information you should contact;

Customer Training

STN Workshops, Technical Sessions, and User Meetings provide personalized, hands-on training to help customers make the most effective use of their online searching time.

Expert instructors conduct training sessions at regional centers and at individual customer sites. In North America you can call 1-800-848-6538 extension 3549 for additional information or consult any of the following choices;

An introduction to online searching in the CA and Registry databases, entitled Using CAS Databases on STN is also available. This tutorial is suitable for independent study. Hardcopy versions of the student manual and instructor materials are available. Please contact CAS Customer Service for details.

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