Technical Support News
Perhaps we should start with what's not new, like our commitment
to you, our customer. We value your opinions, and we strive to meet
your needs. Please do not hesitate to contact us if you have any
suggestions for improving any of our OnLine services, or any aspect of
our Technical Support services.
May 1995
- Our Email.html page has been updated.
Now, not only can you use this tool to send mail requesting
SUPPORT, and INFO, you can now join the FTP Software
Users Forum, FTPSW-USERS@FTP.COM, and even mail to our special
help desk for Explore OnNet Users, EXPLORE-HELP@FTP.COM.
- We've also taken our survey off line, and will be compiling your
comments and suggestions, and updating our server accordingly. Thank
you all for taking the time to send us your opinions. You may continue
to do so via the WWW@FTP.COM mailing list on the Email.html page.
April 1995
Introducing OnLine Services
OnLine Services is now the name for the group of our remote servers
that are available to the public. This includes the anonymous FTP
server ftp.ftp.com, the BBS, the World Wide Web server www.ftp.com,
the Gopher server gopher.ftp.com, and CompuServe. Click
here for more information on contacting FTP.
Files referred to in our support@ftp.com newsletter will now be
referenced in a new section, OnLine Services Reference Directory.
The file will be referenced so as to accommodate the different names and
path descriptions for each OnLine service via which we make them
available to you.
We encourage you to use our services regularly to get the latest
Frequently Asked Questions (FAQs), technical tips, product
specifications, and more about our complete product line. In the
future, you will find that these services continue to offer more and
more technical information for you.
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Thank you.
31-May-95