Receivable Management Solutions

Past-due receivables represent one of the most costly problems facing businesses today. Clearly, the receivables themselves can spell the difference between profit and loss. One of the most difficult and time-consuming receivables management activities is making telephone collection calls. D&B recommends the following guidelines to help you make the most of your efforts:

• Get or confirm the name of the person in charge of paying invoices
• Find out the best time to reach the person you are calling
• Leave your complete name, company name, phone number and a request for a call back. Ask the person taking the message to repeat your name and telephone number for confirmation
• Get the name of the person taking the message
• Ask the person taking the message when the responsible party can be reached
• Do not make a demand for payment if the individual you are speaking with is not responsible for Accounts Payable. If asked the purpose of your call, state that it is in reference to an "open invoice"
• Create a sense of urgency
• Always be courteous
• Use voice mail effectively if available. Leave a detailed, complete message and be sure to speak clearly

When you want total solutions to help you successfully manage your receivables, turn to Dun & Bradstreet Receivable Management Services. We have a spectrum of solutions to help you better manager your receivables…and the rest of your business.

• D&B's Receivable Management Services - A total approach to managing your receivables
• D&B's Receivable Management Training - A special program offering

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