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Enterprise Support with Mission-Critical Services
Microsoft and its strategic partners are committed to
providing the level of service and support that companies need to
successfully implement mission-critical business systems using Microsoft
BackOffice products. Including Server-Down Support, Technical Issue
Resolution, Quick Fix Engineering and global support that insures that your
techincal problem will be resolved in the shortest possible time.
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Microsoft Support Online
Updated daily, the Microsoft Knowledge Base provides a searchable
database with answers to technical problems - the same database our
technical support engineers use. The Software Library contains drivers,
fixes and service packs to download and a list of Frequently Asked
Questions on common problems
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http://www.microsoft.com/SMSMGMT/techsupp.htm (PC Press Internet CD, 03/1996)