Author: Norman, D. A.
Title: Why interfaces don't work
In: Laurel, B. (ed) - The art of human-computer interface design, pp. 209-219
Published by: Addison-Wesley Publishing Company, Inc., 1990 (fourth printing, march 1992)
ISBN: 0-201-51797-3
Remarks: S. Joy Mountford, manager of the Human Interface Group, Apple Computer, Inc., conceived of and technically supported the development of this book
Sjoerd Michels, Tilburg, The Netherlands